Keep the next step explicit.
Start by capturing the customer’s requirement and loan type. Assign the enquiry to a team member and record the next follow-up. Use the uncontacted and overdue queues to keep unfinished conversations visible.
Collect the papers required for the loan type, use the review workspace, and convert the enquiry when it is ready for case work. The required papers and stages depend on the product.
Explore enquiries & follow-ups →